I am posting here just to commend the excellent after-sales service of Zebralight.
About 2 months ago, I sent an email to them complaining about my SC600 that turns itself off after only about 2 seconds of use, regardless of mode. I told them the battery is not an issue.
Zebralight USA replied after 2 days asking when and where I bought it. I replied I bought it at HKe and since I cannot recall the date of purchase, I said I bought the light perhaps about 2 years ago.
Their next email did not ask any other questions, they just immediately gave me instructions on where to send the light in China, pay $15 via Paypal for its return trip, gave me an RMA reference number, and promised a turn-around of 2 to 3 weeks.
Well after they received the light, about three days later they said they have shipped it back with a China post tracking number.
Now I have my light back, good as the day I received it from HKe.
About 2 months ago, I sent an email to them complaining about my SC600 that turns itself off after only about 2 seconds of use, regardless of mode. I told them the battery is not an issue.
Zebralight USA replied after 2 days asking when and where I bought it. I replied I bought it at HKe and since I cannot recall the date of purchase, I said I bought the light perhaps about 2 years ago.
Their next email did not ask any other questions, they just immediately gave me instructions on where to send the light in China, pay $15 via Paypal for its return trip, gave me an RMA reference number, and promised a turn-around of 2 to 3 weeks.
Well after they received the light, about three days later they said they have shipped it back with a China post tracking number.
Now I have my light back, good as the day I received it from HKe.