Hello,
In July 2015 I purchased a Klarus XT11 from a dealer in Smyrna, Georgia. After only 4 times using the light I noticed that one of the pins that holds the piece that covers the secondary mode switch had fallen out. Of course I had to remove the piece to continue using the light.
I noticed this just past the 30 day period that I had to return the light so I contacted Klarus via email and talked to someone named Sarah. I explained to Sarah the issue and asked for a replacement tail cap. Sarah asked what color light I had and told me that Klarus would send it to the dealer that I purchased from and that they would send it to me.
That was 5 months ago.
I was very patient and checked in with the dealer via email about once a month but was told either out of stock, could be a while, still waiting, one or two more weeks. The dealer never did receive the part I was promised and are now only offering me a replacement of the wrong color and only because I mentioned on their YouTube channel my opinion of the Klarus XT11. They were very quick to reply via email yesterday when offering the wrong color tail cap but once I mentioned that after 5 months this was unacceptable and that I would like to take advantage of my 5 year warranty and have the light replaced I have since received no reply.
Unfortunately the tail cap is not my only issue with the light. There is a bad flicker on the low mode and recently I have discovered that the light pulses when cold on the high mode.
I have tried contacting Klarus 3 times since November about honoring my 5 year warranty and I have been ignored each time.
I do not believe that I am being treated fairly and I wish this to be dealt with once and for all.
Thank you.
In July 2015 I purchased a Klarus XT11 from a dealer in Smyrna, Georgia. After only 4 times using the light I noticed that one of the pins that holds the piece that covers the secondary mode switch had fallen out. Of course I had to remove the piece to continue using the light.
I noticed this just past the 30 day period that I had to return the light so I contacted Klarus via email and talked to someone named Sarah. I explained to Sarah the issue and asked for a replacement tail cap. Sarah asked what color light I had and told me that Klarus would send it to the dealer that I purchased from and that they would send it to me.
That was 5 months ago.
I was very patient and checked in with the dealer via email about once a month but was told either out of stock, could be a while, still waiting, one or two more weeks. The dealer never did receive the part I was promised and are now only offering me a replacement of the wrong color and only because I mentioned on their YouTube channel my opinion of the Klarus XT11. They were very quick to reply via email yesterday when offering the wrong color tail cap but once I mentioned that after 5 months this was unacceptable and that I would like to take advantage of my 5 year warranty and have the light replaced I have since received no reply.
Unfortunately the tail cap is not my only issue with the light. There is a bad flicker on the low mode and recently I have discovered that the light pulses when cold on the high mode.
I have tried contacting Klarus 3 times since November about honoring my 5 year warranty and I have been ignored each time.
I do not believe that I am being treated fairly and I wish this to be dealt with once and for all.
Thank you.
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