My experience has been bad, but glad you got sorted zs&tas, one day i may give them a last chance but a month of emails to no reply and still did not come through, hence no Klarus for me since(few years back). I have zero tolerance for poor customer service...............full stop. i was patient, polite all the way through to no avail..................fine by me.
Nitecore have been very good, fenix excellent.............solarforce average. Thats about as far as my experience goes.................Thats all dealing direct and not through a shop/seller.
But Klarus may have turned a new leaf, sure there will be many happy
as there are buyers let down and with most brands.