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Question for you folks who have been here for a while. Does klight work for, or otherwise represent Klarus? I see a lot of posts connected with new products and such, which makes me wonder - if he does represent Klarus here, why have I not heard anything from him?
So far, no one at klaruslight.com has responded. Being that he appears quite knowledgeable about new Klarus products, and appears to be handling some promotions and or contests with prizes, why would he remain silent when a Klarus light owner needs help?
Has he ever helped a candlepowerforums member with a problem, other than with _buying_ a Klarus light, or explaining the features of a particular light?
I simply don't understand why it should be so difficult getting a response - and some assistance - when a Klarus light fails, well within its warranty period. I would have thought that demonstrating excellent customer service would be a selling point. I've gotten excellent customer service from Streamlight when I had a problem, and the same for Surefire, when a light on my duty weapon failed.
Now, however, I am having a real problem getting help from Klarus. It sure is disappointing to read about the long warranty coverage along with "lifetime" warranty coverage on parts when they repair a light, only to discover they don't show much interest in a customer once the sale has occurred.