mountainwalker
Newly Enlightened
- Joined
- Nov 1, 2007
- Messages
- 51
Placed an order with Zebralight Texas and it has been an awful experience, with lost package (tracking showed delivered to local USPS with no further updates 10 days ago), terrible responsiveness and bad customer service.
Packages can get lost, errors happen, but it's how businesses deal with these that distinguishes the good from the bad.
Ordered plenty early to receive with a week to spare before a trip in case delivery was a few days late. After tracking showed the package reaching local USPS, tracking disappeared with no further update for the last 10 days. Total of 12 days from order which ZL said would arrive within 3-5 days. I confirmed the address was 100% correct.
Four days ago ZL said they would reship within several more days. 3 days later, instead of reshipping as they said they would, ZL messaged that I should contact the local postal service. I messaged ZL that the local postal service does not answer the phone ever (I tried for days), the local post office can't locate the package with no tracking update for 10 days and the national USPS service number refers you to the local USPS service number that doesn't answer. As the shipper, only ZL has recourse with USPS.
Each time I contacted them regarding the lost package with no tracking ZL didn't respond for 3 days. They failed to reship despite reminders. Any decent business would reship the item and then deal with the shipping company for their lost package.
ZL shipped USPS First Class with tracking - for about $2 more they could have shipped USPS Priority which is much more reliable and includes tracking.
Packages can get lost, errors happen, but it's how businesses deal with these that distinguishes the good from the bad.
Ordered plenty early to receive with a week to spare before a trip in case delivery was a few days late. After tracking showed the package reaching local USPS, tracking disappeared with no further update for the last 10 days. Total of 12 days from order which ZL said would arrive within 3-5 days. I confirmed the address was 100% correct.
Four days ago ZL said they would reship within several more days. 3 days later, instead of reshipping as they said they would, ZL messaged that I should contact the local postal service. I messaged ZL that the local postal service does not answer the phone ever (I tried for days), the local post office can't locate the package with no tracking update for 10 days and the national USPS service number refers you to the local USPS service number that doesn't answer. As the shipper, only ZL has recourse with USPS.
Each time I contacted them regarding the lost package with no tracking ZL didn't respond for 3 days. They failed to reship despite reminders. Any decent business would reship the item and then deal with the shipping company for their lost package.
ZL shipped USPS First Class with tracking - for about $2 more they could have shipped USPS Priority which is much more reliable and includes tracking.