Nitecoreuser
Newly Enlightened
- Joined
- Feb 18, 2019
- Messages
- 5
i have some weird problem and questions here,
i just buy new flashlight (Nitecore EC4GTS) last week, like any customer when the package arrive at my place i open the box and check all the stuff if its complete or not. here is my package list
- 1 pcs Flashlight Nitecore EC4GTS
- 2 pcs 18650 Battery Nitecore NL1835 (3500 mAh & 3,6 Volt)
- 1 pcs battery charger Nitecore Newi2
i check the flashlight body, look at the LED thru the glass, open the battery chamber check inside (found a pack of sillica gel), put the lanyard on the flashlight
in the next minute i put the battery on the flashlight without charging first (because i believe it is precharging battery).
i try all the flashlight features (ultralow, low, mid, high, turbo, instan access to ultralow & turbo) i try for each mode about 5-6 second and then i try strobe , beacon, and SOS mode for 5-10 second for each mode, then lockout, unlock, location indicator, and power tips (wich show flashing twice - mean battery under 50% capacity), the flashlight getting warmer i think it is normal , the conclusion is all good
and then nightmare comes,
when i look at the LED once time the mysterious black dots come out, my heart's pounding and asking what is that ? here is the pictures http://prntscr.com/mngq8j
i try to light on the flashlight and suddenly smoke apears inside the LED chamber, im 100% sure something get burned inside, and i look at the LED once time the mysterious dots getting bigger, i take the battery off and contact the seller to claim my warranty.
here i post some updates about this issue
18 Feb 2019
seller receive my return package, and they say want to contact nitecore directly to asking about this issues (they need guarantees so that the factory is willing to exchange these items)
19 Feb 2019
the seller told me they willing to exchange the product but they got some information from the factory "the battery power is too large the circuit from the flashlight shouldn't go directly to turbo mode, need to wait a few minutes first" (i don't know what its mean -if its mean i should not using turbo mode before wait few minute, its is not what they showing on the manual nor the review video)
25 Feb 2019
Get a new unit form the seller, i did not know what happen next with the old flashlight, hopefully NITECORE team able to find the problem source and fix this issues for future.
i need expert who can explain if the reason why the LED get burned, im worried if i get replacement and this issues come again.
i just buy new flashlight (Nitecore EC4GTS) last week, like any customer when the package arrive at my place i open the box and check all the stuff if its complete or not. here is my package list
- 1 pcs Flashlight Nitecore EC4GTS
- 2 pcs 18650 Battery Nitecore NL1835 (3500 mAh & 3,6 Volt)
- 1 pcs battery charger Nitecore Newi2
i check the flashlight body, look at the LED thru the glass, open the battery chamber check inside (found a pack of sillica gel), put the lanyard on the flashlight
in the next minute i put the battery on the flashlight without charging first (because i believe it is precharging battery).
i try all the flashlight features (ultralow, low, mid, high, turbo, instan access to ultralow & turbo) i try for each mode about 5-6 second and then i try strobe , beacon, and SOS mode for 5-10 second for each mode, then lockout, unlock, location indicator, and power tips (wich show flashing twice - mean battery under 50% capacity), the flashlight getting warmer i think it is normal , the conclusion is all good
and then nightmare comes,
when i look at the LED once time the mysterious black dots come out, my heart's pounding and asking what is that ? here is the pictures http://prntscr.com/mngq8j
i try to light on the flashlight and suddenly smoke apears inside the LED chamber, im 100% sure something get burned inside, and i look at the LED once time the mysterious dots getting bigger, i take the battery off and contact the seller to claim my warranty.
here i post some updates about this issue
18 Feb 2019
seller receive my return package, and they say want to contact nitecore directly to asking about this issues (they need guarantees so that the factory is willing to exchange these items)
19 Feb 2019
the seller told me they willing to exchange the product but they got some information from the factory "the battery power is too large the circuit from the flashlight shouldn't go directly to turbo mode, need to wait a few minutes first" (i don't know what its mean -if its mean i should not using turbo mode before wait few minute, its is not what they showing on the manual nor the review video)
25 Feb 2019
Get a new unit form the seller, i did not know what happen next with the old flashlight, hopefully NITECORE team able to find the problem source and fix this issues for future.
i need expert who can explain if the reason why the LED get burned, im worried if i get replacement and this issues come again.
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