I've never heard of Mac failing to deliver a light, it just takes some prompting. The lights that I have ordered directly from him have come within a few weeks, but it seems that I've been lucky... on the other hand, people with problems are a lot more likely to speak up - and it is perfectly fair to do so when you're waiting on a $300+ order.
I think that he would win a lot of support back if he went to a Wave system, where he machines the bodies in advance and only offers what he has ready to ship. It's disappointing to see people getting turned off of his products because of his communication issues, since his lights are easily among the best available at any price.
^ I agree with your last statement, however this man will NEVER get my support again. A few other of his very loyal customers & Mac's collectors have written to me saying that they will never buy from him again, which is very very unfortunate. I have over 15 of his lights at one time or another and have sold all except 3 of them that is still with Frank for reprogramming work. And when they are back, they will get sold as well!
I'm not sure if his issues are with financial, manufacturing or spending enough time to get them done up (he have mentioned these at one time or another so I'm not going to speculate) but taking people's monies and deliberately not responding to them is just unacceptable to me. I do love his lights but I'm not going to be bothered with the man behind it for the obvious reasons. I don't hate Mac at all, just don't agree with his business practice and how he treated his customers.
He mentioned he did not have time to answer individual emails and PMs, but how hard is it to make a post here (in his own section for crying out loud) to let buyers know what's happening or the progress of their shipment, instead of giving lame excuses?
On the other hand, I need to mention that Mac did deliver all the lights that I ordered eventually, although he certainly didn't make himself any favour by not responding for weeks and months, missing multiple deadlines, gave false promises and provide deceiving shipping numbers. In my view when a maker is facing problems with delivering his products and cut off communications, it's a sure sign of red flag to me. Besides he have expressly mentioned to me via email & PM, that he is planning to get our of this business all together, so potential buyers should make their own conclusion when parting with their money!
Nice lights...lousy buying experience!
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