My Love Runs Deep for Surefire Customer Service

[Superdave]

Just called them.. they're sending me either a new lanyard or some new locks for it.. but they couldn't do anything for my A2 that took on water because it's not "water proof".

It was only under a few inches.. lol

 

[danpass]

what was the leak point?

(just curious)

 

[Superdave]

what was the leak point?

(just curious)

Pretty sure it was the tailcap.. The whole light had water in it though.


I think the Orings are original but they are well greased as well as the threads. I was able to fix the water damage to the reflector atleast.

 

[flash_bang]

wow, just placed a call for SF CS and they got back to me right away (I placed a callback message). They're sending out a tailcap right now! woooooooooot

 

[sunsync]

So now I know that one or two Surefires will be my next purchase when I get home in two weeks. That should give me enough time to read through all the threads to figure out which model besides the A2 I'll buy. And where to buy it. Always like to give my business to the companies with the best customer service, and this thread is quite the testamonial.