Anyone who is thinking of purchasing an Olight product for Christmas or any other time may want to re-consider. Olight products are well-made and have great features. I've been buying Olight flashlights and batteries for a good number of years now.
Imagine my disappointment when I make my most expensive Olight purchase - an X7 Marauder Kit - and when it stopped working five months after I bought it, I find I can't get warranty service.
I sent several emails directly to the Olight Store and didn't get an answer. Then, after I mentioned here that I was having trouble getting a response, Jesse - the owner or manager, I don't know which - responded and indicated he would take care of my problem. When I emailed him - as asked - directly ([email protected]), it took several more days before he said he had informed his customer care person - Matt - and have him contact me.
Several more days passed with no word, so I sent an email (five or six total at this point) directly to Matt, asking if he could get me started (I've heard it can take a long time to get an Olight fixed or replaced), I still have received no answer, three more days later. I am sure they are busy with Christmas orders, shipping, etc., but how long does it take to say, "Box it up, send it here, we'll send it to Olight World", or - best response - "we will ship you a replacement as soon as we get yours"
A great product is a treat. Good customer service is another big plus. Timely warranty service is another plus. So far, I've struck out, since my product doesn't work after six months of a five year warranty, and I am obviously not getting good customer service or any warranty service.
I know posting this means that if and when I do get started, it is likely to take a lot longer than if I hadn't said anything about my problems, but that would be better than not getting any help at all.
Has anyone here tried dealing directly with Olight World? Is that where I should go next? Any suggestions would be greatly appreciated. Thanks.
Imagine my disappointment when I make my most expensive Olight purchase - an X7 Marauder Kit - and when it stopped working five months after I bought it, I find I can't get warranty service.
I sent several emails directly to the Olight Store and didn't get an answer. Then, after I mentioned here that I was having trouble getting a response, Jesse - the owner or manager, I don't know which - responded and indicated he would take care of my problem. When I emailed him - as asked - directly ([email protected]), it took several more days before he said he had informed his customer care person - Matt - and have him contact me.
Several more days passed with no word, so I sent an email (five or six total at this point) directly to Matt, asking if he could get me started (I've heard it can take a long time to get an Olight fixed or replaced), I still have received no answer, three more days later. I am sure they are busy with Christmas orders, shipping, etc., but how long does it take to say, "Box it up, send it here, we'll send it to Olight World", or - best response - "we will ship you a replacement as soon as we get yours"
A great product is a treat. Good customer service is another big plus. Timely warranty service is another plus. So far, I've struck out, since my product doesn't work after six months of a five year warranty, and I am obviously not getting good customer service or any warranty service.
I know posting this means that if and when I do get started, it is likely to take a lot longer than if I hadn't said anything about my problems, but that would be better than not getting any help at all.
Has anyone here tried dealing directly with Olight World? Is that where I should go next? Any suggestions would be greatly appreciated. Thanks.