I recently had a problem with a new Malkoff light. It turned out to be something I could fix myself in the end but it took a little figuring out, although hind sight being what it is I could have fixed it sooner (contact issue).
Gene was excellent to deal with. Provided fast and helpful service and was quick to accommodate me to provide a 100% satisfactory solution.
I don't think anyone will find better service than Malkoff, they're just that good.
I also think that Malkoff gear is way up there in quality, utility, durability, and reliability.
Whatever issue there may be with a purchase from Malkoff, based on my experience, Gene will provide the customer with 100% confidence.
I can't speak for what he'll offer, but I know he'll make it right whatever the case.
With the case above (SHO) I wouldn't be surprised if there's just some simple (yet sometimes tricky) issue contact or otherwise that could be sorted and get it running great. I'd be very surprised if there's actually a fault with that drop in.
Whatever the case, I'm sure it'll be promptly sorted.