Hi Guys, I am starting a business and my friend and I had a long conversation regarding ISO certification. He mentioned that a good foundation builds a good business, and ISO Certification is a good foundation for small businesses that want to expand their market. By introducing a quality management system like ISO to a small business, the quality of processes will increase and costs due to inefficiency will decrease. Well, I agree with him in some ways, but is it necessary for all companies whether small or large to be ISO certified or is it possible to just buy a software for quality assurance? Any thoughts?